Refund policy

At Jadoo Magic, we strive to ensure your complete satisfaction with every purchase. If, for any unforeseen reason, your product appears damaged in any manner, please review our return and refund policy below.

1. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us at hello@jadoomagic.com

  • Ensure the item is unused, in its original packaging, and in the same condition as received.

  • Include the following in your email:

    • Order details

    • Clear photographs of the damaged product

    • Your contact information

We will review your request and respond within 7 working days of receiving your email.

2. Replacement

We only replace items if they are defective or damaged.

  • If you would like a replacement for the same item, email us at hello@jadoomagic.com with your request.

3. Props Disclaimer

⚠️ Please note:
Only our actual products are shipped. Props displayed in product photos are not included.

4. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Food and beverage items

  • Flowers

  • Intimate or sanitary items

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

5. Return Conditions

To be eligible for a return:

  • A return request must be raised within 24 hours of receiving the product.

  • The item must be unused, in its original condition and packaging.

  • Clear photographs of the damaged item must be provided.

  • A receipt or proof of purchase is required.

📦 Do not send your purchase back to the manufacturer.
Returns must be shipped to us only after completing the return request procedure outlined above.

6. Refund Eligibility

  • Only regular-priced items are eligible for a refund.

  • Items purchased during a sale, discount, or promotional offer are non-refundable.

7. Refund Process (if applicable)

Once your return is received and inspected:

  • You will receive an email confirming the receipt of the returned item and the approval or rejection of your refund request.

  • If approved, your refund will be processed within 14 working days, and a credit will be issued to your original payment account.
    🔒 Refunds will only be made to the account of the person who placed the order. No third-party refunds will be issued.

8. Late or Missing Refunds

If you haven’t received your refund within the specified timeline:

9. Shipping Returns

📍 Return Address:
Tinkerbell Magical Solution LLP
152A, G.F, Shahpur Jat, New Delhi 110049

🚚 Please note:

  • You are responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If we cover the return shipping on your behalf, that amount will be deducted from your refund.

  • Return/exchange delivery times may vary depending on your location.